Hattons of London - Privacy Policy

Your Privacy

At Hattons of London, we are totally committed to protecting the privacy of our site visitors and customers. We are all customers of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

If you have any questions regarding our privacy policy, please email us at [email protected] or call 0333 234 3103.

How do we collect information about you?

We collect information about you when you place an order for products via a press advertisement, mailings, via our website or register to receive our newsletters. Website information is collected using cookies (please see cookies section for more information).

We also work with third-party mailing lists to obtain data, to then send consumers suitable offers that should be of interest to them, based on research from these third parties. This data is obtained under standard data protection regulations. The categories of personal data obtained (if the personal data is not obtained from the individual it relates to) are title, name and address.

What type of information is collected from you?

The personal information we collect might include:

Your title and full name
Your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and email address
Date of Birth
Your on-line browsing activities on the Hattons of London website. We will collect your IP address and information regarding what pages are accessed and when.
Purchases and orders made by you
Payment details via authorise.net
Your correspondence and communications with Hattons of London

Some of the personal data is collected directly, for example when you fill in an order form from a press advertisement, you place an order on our website or send an email to our Client Services team. Other personal data is collected indirectly, for example from your browsing or shopping activity on our website via cookies (please see cookies below for more information).

How is your information used?

We use the information we collect to provide a service to you. To process your order, manage your account, respond to your questions or comments and, if you agree, to send mailings, email or phone you about other products we think may be of interest to you. It is fundamental to the nature of the Service we provide. It’s necessary to do these things in order to make the Service relevant, interesting and personal to you like we promised, and it’s in both of our interests for us to do that.

We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Communications and Marketing

Our communications are designed to tell you about the benefits we can offer, so you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.

If you have made a purchase we may update you on our latest products, news and special offers via post, email & telephone. You have the right to opt-out of receiving marketing communications from us and/or selected third parties by emailing us at [email protected].

Post

If you choose to receive our exclusive offers via post, the name and address you provided will be forwarded to our third party mailing house. They run a service to enclose and add personalisation to our communications. We also use a mailing house to forward a Welcome Pack to customers who have purchased from us for the first time.

Email

Hattons of London processes your email address for the purpose of sending you order confirmation emails or delivery information regarding your order.

If you choose to receive our email newsletter, the email address that you provide will be forwarded to an email platform which provides us with email marketing services. We consider this to be a third party data processor. Your email address will remain within the platforms database for as long as we continue to use their services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

While your email address remains within the email platform database, you will receive periodic marketing email communications from us.

Who might we share your information with?

We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:

in the event that Hattons of London sells or buys any business or assets;

if Hattons of London or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Hattons of London, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We work with a data co-operative, who work on behalf of UK retailers and charities. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors, and travel categories. They share information on what their customers buy. The data co-operative analyses this pooled information to understand consumer’s wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

Hattons of London also use a hosted telephone system. All calls made to us are routed through their cloud software. As part of our efforts to make further improvements to the service we provide to our customers, telephone calls to and from Hattons of London may be recorded or monitored and used for training purposes. All telephone numbers and call recordings are encrypted.

We work with Omni Capital Finance Ltd (Omni) to provide some of our clients with loans to facilitate their purchase. Omni collects data from these clients to ascertain whether they are eligible for the loan. Information (including, in some cases, call recordings) will only be provided to Omni in the specific case of a client requesting payment terms of more than 3 months and with their explicit permission.

Profiling

Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.

Transferring your information outside of the EU

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services.

If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

How do we protect your data?

You can shop at Hattons of London with confidence. We have partnered with a leading payment gateway. We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

The payment gateway manages the complex routing of sensitive customer information through the credit card processing networks.

The company adheres to strict industry standards for payment processing, including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted by 128-bit Secure Sockets Layer (SSL) technology. When you are on a secure page, a lock icon will appear to the left of the web address

When you place an order, the encryption process converts the characters you enter into code that is then securely transmitted over the Internet. This eradicates the potential accessibility of your personal financial data by outside individuals or agencies and all related fraud.

How long do we hold your information for?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any data we consider to be inactive is 6 years.

Your rights

You have options in relation to the information we hold about you. You have the following rights:

To request a copy of the information we hold about you. This can take up to 30 days.
To ask us to update and correct any out-of-date or incorrect personal data we hold about you.
To request we erase your personal data.
The right to opt-out of any marketing communications that we may send you

If you believe there has been improper use of your information, you can report it to the Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/ or by calling 0303 123 1113. Hattons of London’s ICO registration number is ZA246010

Your choices

You have a choice about whether or not you wish to receive information from us.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email [email protected].

Use of Cookies

Like most websites, Hattons of London websites use cookies to collect information. A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit our website, by remembering your personal details. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

The cookies we use are Google Analytics (web analytics cookies), promotional cookies and session cookies to enable access to secure areas of the website.

Google Analytics cookies are used to help record your use of this website. They are used to collect statistics about site usage such as when you last visited the site. This information is then used to improve the user experience on our website. The Google Analytics cookies contain randomly generated IDs used to recognise your browser when you read a page. The cookies contain no personal information and are used only for web analytics. We encourage you to accept the cookies our website uses as they help us to improve the user experience for you and many others.

We use a third party service provider to promote Hattons of London across the internet. To more effectively market our product or service, we use a small text file known as a cookie to record the completion of your transaction. Any information that is gathered will remain anonymous and cannot be used to identify you.

We also use Google Remarketing to advertise Hattons of London across the Internet, in particular on the Google Display Network.

Remarketing will display ads to you based on what parts of the Hattons of London website you have viewed by placing a cookie on your web browser. This cookie does not in any way identify you or give access to your computer or mobile device.

The cookie is used to indicate to other websites that “This person visited a particular page, so show them ads relating to that page.” Google Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

If you do not wish to see ads from Hattons of London you can opt out in several ways:

Opt out of Google’s use of cookies by visiting Google’s Ads Settings.
Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Please note that to submit details and use this web site as it is intended you will need to accept/allow cookies to be stored on your browser. You can find more information on how to delete and control cookies at www.aboutcookies.org.

Social Networks

Third-party social networks that provide interactive plug-ins or social networking features (e.g., to allow you to connect to Facebook or Google to find friends to add as connections or to “Like” a page) on the Hattons of London website or mobile apps, may use cookies or other methods (e.g., web beacons) to gather information regarding your use of our websites and apps. The use of such information by a third party depends on the privacy policy available on that social network’s website, which we encourage you to carefully review. Such third parties may use these cookies or other tracking methods for their own purposes by relating information about your use of our site with any of your Personal Information that they may have. We may also obtain analytics information from social networks that help us measure the effectiveness of our content and advertisements on social networks (e.g., impressions and clicks).

Site Statistics

We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information. We use and store this type of information, as with that obtained from other cookies used on the site, to help improve the service to users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us at [email protected].

Links to other websites

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

How to contact us

We are always pleased to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact client services, who will be delighted to answer any questions you may have.

You can contact client services via: